Use case: Provision of all documents and certificates

Each manufacturer usually provides their product documentation in paper form. The documentation is enclosed in the product packaging. The included instructions are often multilingual. However, at customers' premises, the products are often unpacked directly in the Incoming Goods department, meaning that in many cases the documentation is not passed on with the product. In these cases, it is thrown away with the cardboard packaging. This is true of mass production in particular, involving parts such as sensors, terminals, isolators, etc. where each product is supplied with identical instructions.

The situation is different for machines or more complex systems. The accompanying documentation is often a fixed part of the contract for these. It is clear that the more complex a machine or system is, the more comprehensive its documentation will be. The documents accompanying a machine often span multiple files. Many companies transfer this documentation to a file archive or document system which isn't located at the system in the field.

What's more, the language variant is a broader problem. Manufacturers often don't know where their products will end up, especially if these are sold via intermediaries. This means that they aren't able to reduce the documentation to only the languages that are actually required.

On the whole, documentation currently requires vast resources (paper and printer ink) which are unfortunately rarely available where they are needed or used as intended in the field.